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Privacy Policy

Last updated on: November 21, 2022

We, at One Suite Technologies Private Limited (“Suite42”, “We”, “Our” or “Us”), respect the privacy of Our users (“User”, “You” or “Your” or “Client”) and are committed towards protecting and safeguarding it.



This privacy policy (“Privacy Policy”) aims to inform You about how We collect, use, communicate, disclose and otherwise make use of Your personal information that We receive by Your usage of Our website (“Website”) and Our mobile applications (“Apps”), available at Google play store and Apple app store (collectively, “Platform”). All Personal Information (as defined herein) collected and processed by Us are in accordance with applicable state and central laws of India, including, but not limited to the Information and Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (together, “IT Act”). 

By registering on Our Platform, You agree to provide Your express consent to Us to use Your Personal Information (as defined herein) in accordance with this Privacy Policy.

You are advised to carefully read this Privacy Policy and the terms and conditions available on the Platform (“Terms”) before using the Platform or providing Us with Your Personal Information (as defined herein).



We may collect, use, store and transfer the following kinds of personal data about You (“Personal Information”), which are summarised into the following categories:

Identity Data: includes first name, last name, username, or similar information that is capable of identifying You. 

Business Data:  includes name, company’s name, GST details, location, warehouse / facility details, bank account details, past experience, manufacturing capabilities (product categories, capacities, shop timings, available machinery, factory and manpower details) and FSSAI number.

Contact Data: includes address, map location, email address, phone numbers.

Technical Data: includes internet protocol (IP) address, Your login data, browser type, and version, time zone setting and location, operating system and platform, and other technology on the devices You use to access the Platform.

Profile Data: includes Your username and password, Your feedback and survey responses, and any and all information You record on the Platform in relation to Your manufacturing unit, including the number of orders, classification of work, number of employees, division of work, etc.

Usage Data: includes any information about the manner of usage of the Platform, browsing pattern, behaviour pattern, frequency of feature / page usage data, etc. 

Packaging Data: includes product name, details of marketed by, FSSAI, MRP.

Financial Data: includes billing and invoicing information, payment history, bank account details, cheque details, credit/debit card details with expiry date, UPI, VPA, etc.

We may disclose Your Personal Information to third parties. This disclosure may be required for Us to provide You access to Our services, to comply with Our legal obligations, to facilitate Our marketing and advertising activities, to facilitate banking activities and services, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our services. 

We may disclose Your Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce Our Terms or Privacy Policy or protect the rights, property or personal safety of Our users or the general public.



Any Personal Information collected from You on the Platform shall be governed by this Privacy Policy and the Terms available on the Platform. By Your use of the Platform, You are accepting the terms of this Privacy Policy.


By the User: 

  1. Any and all Personal Information disclosed by You through Our Platform shall be deemed to be disclosed willingly and voluntarily by You. You hereby represent and warrant that either You are of the age of 18 (Eighteen) years or above or You are providing Your Personal Information under the supervision of Your parent / guardian.
  1. All such Personal Information is true and correct to the best of Your knowledge.
  1. No such Personal Information is in violation of any of Your third party agreement, or of any order/ decree/ judgement of any court.
  1. We shall not have any liability arising from any misrepresentation, fraud or inauthentic information disclosed by You, nor are We responsible for the verification of any information provided by You.
  1. You have procured all the licenses, registrations and certifications as required to run Your business.

By Suite42:

  1. All information is collected for lawful purposes and in compliance with the laws of India.
  1. We shall not retain Personal Information of the User for longer than the intended time.



We use Your Personal Information for the following purposes-

  1. To record You as a customer / supplier.
  2. To provide, improve and maintain Our services and Our collaboration with You.
  3. To enhance Your experience in using Our Platform and services.
  4. To verify Your identity in order to determine Your eligibility to use the Platform and / or avail the services.
  5. To provide user support and respond to Your queries and grievances.
  6. To enable Us in complying with applicable legal and regulatory requirements. 
  7. For the purpose of sending any information relating to Our services, delivery-related information, service-related alerts and other similar communication to You.
  8. To protect, prevent and investigate against unfair and fraudulent activities.
  9. To notify You about any changes to Our policies.
  10. Such other purposes that Suite42 may inform You of, from time to time.

We will retain Your Personal Information as long as necessary to comply with Our legal obligations, resolve disputes, or for other business purposes. We will continue to retain the Personal Information provided by You until You specifically request Us to destroy such Personal Information. Upon verification of such request, We may, subject to obligations under applicable law, destroy all such Personal Information provided by You from Our records and servers.

Our employees will have access to the Personal Information, to the extent required to enable them in providing and delivering Our services to You, on a need-to-know basis. We will ensure that any such employee complies with privacy norms which are as stringent as these Privacy Policies, to protect and safeguard Your Personal Information.



When using Our Platform, You may exchange direct messages (including, but not limited to text, verbal, images, videos, locations, contact details) with Us. We store these messages in order to improve Our services, and as required by applicable law. You agree and acknowledge that You will share these messages with Us without any obligation on Us to maintain the privacy, unless otherwise agreed between You and Suite42. We may disclose the information shared by You with Us in such direct messages with third parties.



While We have implemented reasonable security practices and procedures that are commensurate with the industry standards and as provided under the IT Act, We cannot ensure or warrant complete security of all information that is being transmitted to Us by You and / or disclosed by Us to third parties because of the inherent susceptibilities of the internet. You acknowledge and agree that any information provided by You to Suite42 is transmitted or stored at Your sole and own risk. You agree and acknowledge that the information shared by You with Us and disclosed by Us to third parties shall be governed by the terms and policies of such third parties.



We may update this Privacy Policy from time to time. Communication of such update to the User by Suite42 shall be at the sole discretion of Suite42. Any such update is immediately effective upon its posting on the Platform, and Your continued use of the Platform shall be deemed to be an acceptance of such change.



We use cookies and similar tracking technologies to track activity on Our Platform. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to Your browser from a website and stored on Your device. They are used to track Your preferences, help You login faster, and is aggregated to determine user trends. [Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze Our service.] You can set Your browser to refuse all or some browser cookies or to alert You cookies are being sent. If You disable or refuse cookies, You may be unable to use some parts of Our Platform properly or at all.


  1. Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of Republic of India and subject to paragraph 10 (b) (Dispute Resolution) below, the courts at Bangalore shall have an exclusive jurisdiction on the matters arising from the Terms, without regard to the principles of conflicts of laws.


  • Dispute Resolution:
  1. In the event that any dispute arises between Suite42 and You, in connection with this Privacy Policy, Suite42 and You shall endeavour to settle such dispute amicably.
  1. In the case of failure to resolve the dispute amicably between Suite42 and You within 30 (Thirty) days from the date when the dispute arose, the dispute shall be settled by arbitration by a sole arbitrator appointed jointly by Suite42 and You. The seat of arbitration shall be Bangalore. The arbitration proceedings shall be governed by the Arbitration and Conciliation Act, 1996, as may be amended from time to time and shall be conducted in the English language. The decision of the arbitrator shall be binding. You and Suite42 shall equally bear the costs and expenses arising due to arbitral proceedings.



If You have any grievance relating to, or arising from this Privacy Policy or any terms thereof, You may write to Us at or contact Our Grievance Officers. The contact information for the Grievance Officer is provided herein in accordance with the IT Act:

Name: Mr. Shriram Subramaniam

Address: #603, Vokkaligara Street, Yelahanka old town, Bangalore – 560064 


Contact No.: +91-95911 01125

Time: Monday – Friday (11:00 AM – 05:00 PM) 

You may also choose to withdraw Your consent provided to Us to use Your Personal Information, as detailed in this Privacy Policy, anytime You so desire. Suite42 will destroy all such Personal Information shared by You in such a scenario. Any such withdrawal of Your consent must be expressed to Us via mail at <>.

We try to respond to all legitimate requests within 15 (Fifteen) days. It may take Us more than 15 (Fifteen) days, occasionally, but We will try to resolve/ respond to Your grievance at the earliest.